Responsible gambling

Gambling should be enjoyable and remain within your control. This page explains practical steps, tools and support options to help you manage your play, recognise if gambling is causing harm, and get confidential help when you need it. The tone here is supportive and non-judgemental — if something doesn’t feel right, small changes can make a big difference.

How to gamble responsibly

Set clear boundaries before you start playing. Simple habits reduce risk and keep gambling as a form of entertainment.

Decide a budget you can afford to lose and stick to it — treat it like entertainment spending.
Set a time limit for each session and plan other activities around it.
Never chase losses. If you’ve had a losing session, stop and reassess.
Don’t gamble when feeling depressed, anxious, intoxicated or under pressure to solve financial problems.
Keep gambling money separate from bills, rent, savings and essential spending.

Tools to manage your play

We encourage you to use account tools that help control spending and activity. Consider applying several methods at once to strengthen your safety net.

Deposit limits — set daily, weekly or monthly caps on how much you can put into your account.
Loss and stake limits — limit how much you can lose or bet in a given period.
Time-outs or short cooling-off periods — temporarily lock yourself out for a set number of days.
Permanent self-exclusion — a longer-term or indefinite block from your account if you need it.
Reality checks and session reminders — automated prompts that tell you how long you’ve been playing.

If you are unsure how to set a tool, check your account settings or contact Customer Support and they will guide you through the options available.

Self-exclusion and time-outs

Taking a break can be one of the most effective ways to regain control. There are two common options depending on how much time you need away.

Time-out: a short cooling-off period (hours, days or weeks) used to pause activity and give yourself space to reflect.
Self-exclusion: a long-term or indefinite block that prevents access to your account until you request reinstatement — or permanently if that is what you choose.

To request a time-out or self-exclusion, use the account settings or contact Customer Support. If you ask for self-exclusion, we will explain the steps to close or restrict the account and what to expect afterwards.

Deposit, loss and stake limits

Limits are a practical way to control spending without having to rely on willpower alone. They can be changed, but changes often include a delay to help avoid impulsive increases.

Choose limits that match your disposable income and lifestyle.
Use lower limits to begin with; you can increase them gradually if required and where permitted.
Remember that some increases may take effect only after a waiting period as an additional safeguard.

Reality checks and session reminders

Session reminders help you stay aware of how long you’ve been playing and help prevent hours slipping by unnoticed.

Enable automatic reminders that notify you after a set time of play.
Pair reminders with a planned stop time and stick to it.
Use device-level tools such as alarms or calendar events if you prefer manual prompts.

Recognising warning signs

It can be hard to spot harmful gambling in yourself. The earlier you notice warning signs, the easier it is to act.

Playing longer or spending more than you intended.
Feeling restless, irritable or unable to focus on other activities because of gambling.
Chasing losses or believing you must win back money quickly.
Neglecting work, family, social commitments or essential bills.
Borrowing money, selling items, or hiding gambling activity from others.
Using gambling to escape difficult feelings rather than to have fun.

If several of these apply to you, consider activating safeguards now and seeking support.

Getting professional help

There is no shame in asking for help. Many organisations provide confidential advice, counselling and practical steps to reduce harm. If you are in the United Kingdom, recognised sources of support include specialist gambling support charities and NHS services.

When you reach out, you can expect confidential conversations, practical strategies, and referrals to local services if needed.

Support for friends and family

Supporting someone who gambles problematically can be stressful. Look after yourself and seek help from specialist services that advise family members and friends.

Set boundaries about lending money or covering debts.
Encourage open, non-judgemental conversations focused on wellbeing.
Use third-party support and guidance to help plan next steps and manage financial risk.

How we support you

We are committed to helping you play safely. Our team can:

Explain and apply account limits, time-outs and self-exclusion on request.
Help you close or restrict your account if that is what you want.
Provide information about local and national support services.
Treat requests for help sensitively and with confidentiality.

If you need immediate assistance applying a limit or exclusion, contact Customer Support for prompt help.

Confidentiality and privacy

Your privacy matters. Conversations about safer gambling are handled discreetly. Personal information used to process limits or exclusions is treated in line with our privacy practices and only used to support your request and wellbeing.

Contacting Customer Support

If you want to set limits, request a time-out or self-exclusion, or simply talk about safer gambling options, contact Customer Support. If you prefer, you can ask a trusted person to contact us on your behalf, provided you give consent for them to act.

When you contact Support, explain clearly what help you need and we will outline the next steps and any waiting periods that may apply.

Taking any step — however small — toward safer gambling is positive. If you’re unsure what to do next, reach out and we’ll help you find the right support.