Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we keep it, and the rights you have in relation to your data. If you are located in the UK or the EU, relevant data protection laws such as the GDPR may apply to some processing we carry out.

Legal Status And Data Controller
We act as the data controller for the personal information we collect through this website and our services. We process personal data to provide and improve our services, to meet legal and regulatory obligations, and to communicate with you.
If you need to contact us about privacy matters, please use the email address provided.
Where legal regimes differ by country, we will observe applicable data protection requirements for people in the UK and the EU when we process their personal data.
Registration And Login Process
What we collect when you register and log in:
- Basic account details such as your name, email address and date of birth.
- Credentials you create (for example, a password) and technical information recorded during authentication.
- Verification information when required, for example documents or data needed to confirm identity and age.
Why we collect this information:
- To create and manage your account, verify your identity and eligibility, and provide access to our services.
- To secure your account and to prevent, detect and investigate fraud or other prohibited activity.
- To communicate important account information, for example about access, verification steps, or service updates.
Legal basis: We process registration and verification data on the basis of our contractual relationship with you, to comply with legal obligations where required, and, where appropriate, on the basis of consent.
Games And Software Providers
When you use games or interactive features we collect technical and usage data necessary to deliver those services. This may include:
- Game activity and results, session start and end times, and device performance indicators.
- Technical identifiers needed to connect your session with the relevant game software.
We may share limited personal data with third-party providers to enable game delivery and to ensure fair play. Those partners act as independent controllers or processors for their services and may have their own privacy rules. We restrict what we share to the minimum required for the service to work.
Bonuses And Promotions
To operate promotions and manage offers we may process:
- Account and activity data to determine eligibility and to apply promotional credit or benefits.
- Marketing preferences so we can comply with your choices about receiving promotional messages.
We use this information to administer promotions fairly, detect abuse, and communicate about eligible offers. You can opt out of marketing communications at any time by changing your preferences in your account or contacting us.
Legal basis: Performance of a contract, legitimate interests (to prevent abuse and run promotions), and consent where required for marketing.
Vip And Loyalty Program
If we operate loyalty, VIP or reward schemes, we process data to manage participation, calculate entitlements and deliver program benefits. This may include:
- Activity and engagement data to determine tiering and eligibility.
- Contact information for program communications.
Automated profiling may be used to determine your eligibility for certain tiers or rewards. You have the right to request human review of automated decisions and to object to profiling where applicable.
Account Operations And Related Records
We collect information necessary to operate your account, to carry out verification and compliance checks, and to maintain accurate records. This may include identifiers, identity verification documents and records of account activity.
We retain records so we can administer accounts, address disputes, and comply with legal requirements. The exact retention period depends on the type of data and applicable law; we apply retention limits that balance operational needs and legal obligations.
Legal basis: Contractual necessity, compliance with legal obligations, and legitimate interests for record-keeping and dispute resolution.
Key Processing For Safety, Account Limits And Fraud Prevention
We use personal data to keep the service safe and to protect users. This includes:
- Monitoring activity to detect and prevent fraud, abuse, and breaches of our terms.
- Applying account restrictions or temporary measures where rules are breached or suspicious activity is detected.
- Maintaining internal records needed for security investigations and for resolving disputes.
Where we take automated measures that affect your account, we will inform you and provide avenues for review where required by applicable law.
Legal basis: Legitimate interests in security and fraud prevention, contractual necessity, and compliance with legal obligations.
Mobile And Technical Features
When you access our site from a mobile device or an app-like interface we collect technical and device data, including:
- Device type, operating system, browser, and app or site usage metrics.
- IP address, connection details and other diagnostic data used to improve performance and troubleshoot issues.
We may use non-identifying analytics to understand how our mobile and web interfaces are used and to improve responsiveness and stability. If you enable device-level features (for example biometric unlocking provided by your device), those features are managed by your device and software provider; we do not have access to your biometric data through our service.
Legal basis: Legitimate interests in improving service quality and user experience, and contractual necessity.
Security, Fairness And Support
Security measures
- We implement administrative, technical and organizational measures intended to protect personal data against unauthorized access, accidental loss and unlawful processing.
- Access to personal data is restricted to staff who need it to perform their roles.
Data breach response
- If we become aware of a personal data breach that requires notification under applicable law, we will follow legal requirements for notifying affected individuals and supervisory authorities.
Customer support
- We retain support correspondence and related records to resolve queries and improve our service.
- Support communications are used to investigate complaints, to verify identity and to ensure compliant handling of requests.
Legal basis: Legitimate interests in securing the service and responding to support needs, contractual necessity, and compliance with legal obligations.
Responsible Use And Supportive Measures
We may use personal data to provide responsible-use features and to respond to requests for limits or account restrictions. This can include activity records needed to implement cooling-off periods, temporary suspensions and other account controls.
Please note that if you are located in jurisdictions where independent self-exclusion services are available, operator-level measures do not always replace those services. If you are in the UK, consider available national support and exclusion services as appropriate to your situation.
Legal basis: Contractual necessity and legitimate interests in promoting safety and compliance with good-practice standards.
Benefits, Risks And How We Minimise Risk
Benefits of our processing include account security, personalised service, and efficient support. Risks include unauthorized access or improper use of data. We minimise these risks by:
- Limiting access to personal data to authorized personnel only.
- Using technical safeguards and periodic reviews of our practices.
- Keeping retention periods as short as reasonably practical while meeting legal and operational needs.
General Information: Retention, Transfers, Your Rights And Contact
Data retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to meet legal obligations, and to resolve disputes. Retention periods vary by data type and purpose.
International transfers
Personal data may be processed or stored in jurisdictions different from your country of residence. Where we transfer data internationally, we use safeguards required by applicable law to protect your data.
Your rights
Where applicable you have rights in relation to your personal data, including the rights to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of data where legal grounds allow.
- Request restriction of processing in certain circumstances.
- Object to processing based on legitimate interests.
- Request data portability for data you have provided to us in a structured, commonly used, machine-readable format.
- Withdraw consent where processing is based on consent, without affecting processing carried out prior to withdrawal.
To exercise your rights, please contact us. We will respond to validated requests in accordance with applicable law.
Complaints
If you believe we have not handled your personal data in accordance with applicable law, you may lodge a complaint with your local supervisory authority for data protection.
Policy updates
We may update this Privacy Policy from time to time. Where changes are material, we will notify you by prominent notice on our site or by direct communication if required by law.
Contact
For privacy enquiries, requests or concerns please contact us.